Oy. So another hacker grabbed an account in our guild. Sucks that it happens, but the really frustrating thing is that this happens all the time and Bliz’ only response is retroactive. I mean, accounts are hacked all the time – if I ran Bliz, I’d have an automated system that detects Hacker behavior, and immediately suspend an account pending confirmation from the owner. It would at least limit some of the damage and cleanup necessary. Yes, you’d probably flag a legit person once in a while, but I’d rather that than have to deal w/ as many hackers as there are.
Eventually we get everything back (though this time they haven’t given it all back. Had over $3k in the bank and they’ve only sent us $500) but if they could catch hackers in the middle of wiping everything out, they’d then be able to log IP’s, connection info, etc. And all automatically. Then that would help them actually catch and eliminate hackers.
I mean, how hard is it to setup a system that auto-suspends an account when it w/d’s everything possible from the guild bank, sells everything or mails it away, then logs another character, does the same, and all within 30 min of each other? Add in some controls for email addresses if they’re changed during that period, and so on.
But oh yeah, I forget… It’s easier to just say “your account and password are your responsibility”. Best customer service ever. Yes, everyone should follow good password protection procedures. But even if you follow them… Someone can still hack your account anyway.
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